Please remember to attach a screenshot of the error or provide an exact description of the error in your message to us. After the report has been generated, click “Save All Information” to save a copy of the report. Save the report and send it to us using the Customer Support Form below.įor Vista and Windows 7: click on the “Start” button your Taskbar, type “dxdiag“ and then click “OK”. Type “dxdiag“ in the small window that pops up and click “OK”. If the game still won't start or you're having other technical problems, follow these instructions to launch your PC's diagnostic application, DxDiag:įor Windows XP: click on the “Start” button in your Taskbar and select “Run”. Make sure you have the latest version of Adobe Flash Player for Internet Explorer on your PC ( ). To locate the drivers for your video card, visit the website of the company that manufactured the card. Make sure you've installed the latest version of the drivers for your video card and the most recent version of DirectX. Install the latest software updates for your operating system (OS). Use your Task Manager to shut down applications and processes you don't need. These are contained in the readme.htm file in the game folder on your PC.Ĭheck to see if other applications are running. Make sure your PC meets the minimum system requirements. There might have been a bug in the game that we've already fixed. (The DRM wrapper is the small window that pops up when you play the trial versions of our games.)ĭownload and install the latest version of the game from our website. To activate the full version of a game while you are subscribed to Alawar Unlimited, simply download the game from and then enter the email address you submitted when purchasing your Alawar Unlimited subscription into the game's DRM wrapper. View more detailed, step-by-step instructions at. If the key is not already in the text box that appears, right-click your mouse and choose “Paste” from the pop-up menu.Īfter you've completed the above steps, you'll have full access to the game you purchased.

Click your right mouse button over the selected text and choose “Copy” from the pop-up menu.

“Select” the game key by left-clicking and then dragging your mouse cursor over it.

Open the email containing the game key.

To unlock a game you purchase with the key you’ve received on your email complete the following steps:

Then type the received activation code in the pop-up window and click the “Play now” button. In the opened window click “Enter your game key”, Run the game on your PC and click the “Remove the time limit”. To register the game with the key received via SMS,

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